Our fresh flowers or food items must be returned at same day.
For non-fresh flowers and non-food items, our refund policy is 14 days.
If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or call us on 50006151/50006064. You must send your item to: Viva Flora, Store #G88, Ground Floor, Tawar Mall, Al Markhiya Street, PO Box 14596, Doha , Qatar.
Please return your product to: Viva Flora, Store #G88, Ground Floor, Tawar Mall, Al Markhiya Street, PO Box 14596, Doha , Qatar
If the item was not defective or damaged, the delivery charge will be non-refundable.