Privacy policy

Last Updated: August 30, 2026

At Viva Flora Qatar, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Full name
Phone number
Email address
Delivery address
Recipient's name and contact number
Order details
Greeting card messages
Delivery date and preferred delivery time
Payment and transaction information
Information you provide when contacting us through WhatsApp, email, or other communication channels

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange and complete deliveries
Contact you regarding your order
Confirm delivery details
Process payments
Respond to customer inquiries
Provide customer support
Improve our products, services, and website
Send promotional communications where permitted
Prevent fraud, misuse, or unauthorized transactions
Comply with applicable legal and regulatory requirements

3. Delivery Information

To complete your order, we may need to share relevant delivery information with our delivery personnel or delivery service providers.

This may include the recipient's name, phone number, delivery address, and delivery instructions.

Only information reasonably necessary to complete the delivery will be shared.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

Viva Flora does not normally store complete payment card details on its own systems. Payment information is handled according to the security and privacy practices of the relevant payment provider.

5. WhatsApp and Customer Communication

If you choose to contact Viva Flora through WhatsApp or another messaging service, information exchanged through that service may be processed according to the applicable privacy policy of the third-party service provider.

We may use the information provided through these channels to respond to inquiries, confirm orders, arrange deliveries, and provide customer support.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember customer preferences
Improve website performance
Understand how visitors use our website
Provide relevant marketing and advertising where applicable

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Shopify and Third-Party Services

Our online store is powered by Shopify. Shopify and other third-party service providers may process information as necessary to provide services such as website hosting, payment processing, analytics, marketing, security, and order fulfillment.

These providers may process information according to their own privacy policies and applicable laws.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional messages, offers, new product announcements, or other marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may still receive essential communications relating to your orders or transactions.

9. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business and provide services to you, including:

Payment providers
Delivery personnel and delivery companies
Website and technology providers
Customer support services
Marketing and analytics providers
Government authorities or other parties where required by law

We only share information that is reasonably necessary for the relevant purpose.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

14. External Links

Our website may contain links to third-party websites or services.

Viva Flora is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.