Terms of service

Last Updated: August 30, 2026

Welcome to Viva Flora Qatar. By accessing or using our website and placing an order, you agree to the following Terms of Service. Please read these terms carefully before placing your order.

1. About Viva Flora

Viva Flora is a flower and gift delivery business serving customers in Qatar. We offer fresh flowers, bouquets, arrangements, plants, gifts, chocolates, preserved flowers, and other related products.

2. Product Availability

All products are subject to availability.

Due to the natural nature of flowers and seasonal availability, certain flowers, colors, sizes, packaging, or accessories may occasionally be unavailable.

If a specific flower or product component is unavailable, Viva Flora may replace it with a suitable alternative of similar style, quality, appearance, and value while maintaining the overall design and value of the order.

Where a significant substitution may affect the appearance or value of the order, we may contact the customer for confirmation where reasonably possible.

Product images are for illustration purposes. As flowers are natural products, the final arrangement may have minor variations in color, size, shape, and appearance.

3. Orders

Customers are responsible for providing accurate information when placing an order, including:

Customer name and contact details
Recipient's name and contact number
Complete delivery address
Delivery date
Preferred delivery time
Any special delivery instructions
Greeting card message, where applicable

Viva Flora is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

An order is considered confirmed once the order has been successfully placed and payment has been received or otherwise approved.

4. Delivery

We provide delivery services within selected areas of Qatar.

Delivery charges may vary depending on the delivery location, distance, delivery time, order value, and selected delivery service.

Customers must ensure that the recipient or an authorized person is available to receive the order at the selected delivery time.

If the recipient is unavailable, unreachable, or the provided delivery information is incorrect, additional delivery arrangements or charges may apply.

Delivery times are subject to availability and may be affected by traffic, weather conditions, special occasions, public holidays, or other circumstances beyond our reasonable control.

5. Delivery Date and Time

Customers must select an available delivery date and time when placing their order.

Certain delivery dates and time slots may be unavailable due to high demand, capacity limitations, or operational restrictions.

Viva Flora reserves the right to contact the customer if the selected delivery time cannot be fulfilled and offer the nearest available alternative.

6. Payments

All prices displayed on our website are in Qatari Riyals (QAR) unless otherwise stated.

Orders must be paid using the payment methods available at checkout.

Viva Flora reserves the right to cancel or hold an order if payment is unsuccessful, incomplete, reversed, or suspected to be unauthorized.

7. Cancellations and Refunds

Due to the perishable and customized nature of flowers and gift arrangements, cancellation and refund eligibility may depend on the preparation status of the order and the requested delivery date.

Orders that have already been prepared, dispatched, or delivered may not be eligible for cancellation or refund except where required by applicable law or where Viva Flora determines otherwise.

For cancellation, refund, or replacement requests, customers should contact Viva Flora as soon as possible.

8. Damaged or Incorrect Orders

If an order arrives damaged, significantly different from the confirmed order, or with an incorrect item, the customer should contact Viva Flora promptly after delivery.

We may request photographs or other information to assess the issue.

Where appropriate, Viva Flora may offer a replacement, correction, credit, or refund depending on the circumstances.

9. Greeting Cards and Personalized Messages

Customers are responsible for reviewing greeting card messages and personalized information before placing an order.

Viva Flora is not responsible for spelling, wording, or other errors submitted by the customer.

We reserve the right to refuse or modify content that is unlawful, offensive, threatening, discriminatory, or inappropriate.

10. Customer Contact

By placing an order, customers agree that Viva Flora may contact them regarding their order, including delivery arrangements, availability, substitutions, payment issues, or other matters necessary to complete the order.

Customers may contact us through the contact details provided on our website, including WhatsApp where available.

11. Website Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, minor differences may occur, particularly because flowers and plants are natural products.

Viva Flora reserves the right to correct errors, update product information, change prices, or modify product availability without prior notice.

12. Promotions and Discounts

Promotional offers, discounts, vouchers, and free delivery offers may be subject to specific terms and conditions.

Unless otherwise stated, promotions cannot be combined with other offers.

Viva Flora reserves the right to modify or withdraw promotional offers where permitted by applicable law.

13. Intellectual Property

All content on the Viva Flora website, including logos, photographs, product images, graphics, text, designs, and other materials, is owned by or licensed to Viva Flora unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

14. Website Use

Customers agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent orders, or use the website for any unlawful purpose.

Viva Flora reserves the right to refuse or cancel orders that appear to be fraudulent, unauthorized, or in violation of these Terms of Service.

15. Limitation of Liability

Viva Flora will take reasonable care in preparing and delivering orders.

However, we are not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, traffic conditions, accidents, public emergencies, incorrect customer information, recipient unavailability, or other circumstances outside our control.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable law.

16. Privacy

Customer information is handled in accordance with our Privacy Policy.

By placing an order, customers acknowledge that certain information is required to process payments, prepare orders, arrange delivery, and communicate regarding the order.